Optimizing Telecom Expenses
How Caliber Solutions Delivered $276K in Annual Savings for an Energy Titan
AT A GLANCE
Caliber Solutions helped an energy titan achieve $276K in annual savings, improve SLAs by 50%, and streamline telecom expense management processes through a strategic RFI process and successful TEM provider transition.
CHALLENGES
The client faced several challenges with its existing TEM provider, including:
- Escalating Costs: Rising monthly telecom expenses with no clear path to savings.
- Inadequate Service Levels: Slow response times and ineffective resolution of telecom-related issues.
- Process Inefficiencies: Outdated internal processes for managing telecom expenses, leading to oversight and missed savings opportunities.
The client’s primary goals were to:
- Reduce monthly telecom spend by at least 30%.
- Secure better Service Level Agreements (SLAs) for faster issue resolution.
- Streamline internal processes for improved telecom expense management.
SOLUTION
Caliber Solutions developed and executed a strategic RFI process designed to meet the client’s objectives. Key elements of the solution included:
- Market Research: Identified top-performing TEM providers that could meet the client’s specific needs.
- Competitive Bidding: Engaged two leading TEM providers alongside Caliber Solutions’ recommended provider to submit competitive bids.
- Robust Evaluation Framework: Developed detailed evaluation criteria focusing on cost savings, SLA improvements, and process optimization.
- Thorough Bid Analysis: Conducted an in-depth comparison of costs, SLAs, and proposed process improvements to ensure the best value.
- Strategic Negotiations: Led negotiations with the top two providers, securing concrete commitments on cost reductions, SLA enhancements, and operational improvements.
OUTCOME
The comprehensive strategy implemented by Caliber Solutions delivered results that not only met but exceeded the client’s expectations:
- Cost Savings: Achieved a 29% reduction in monthly telecom expenses, cutting monthly recurring costs from $960,000 to $684,000—resulting in annual savings of $276,000.
- Improved SLAs: Enhanced service agreements ensured critical issues were resolved within 4 hours, compared to the previous 8-hour window. Proactive monitoring and regular performance reviews were also introduced to maintain high service standards.
- Streamlined Team Processes: Implemented automated invoice auditing, optimized contract management, and provided training to the client’s internal team to effectively leverage new tools and processes.
- Strengthened Provider Relationship: Established a collaborative partnership with the new TEM provider, ensuring ongoing communication, transparency, and continuous improvement.
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